0345 873 3867

Monday to Friday 9am - 6pm


This site has been designed to accommodate the principles of usability and accessibility, so it can be used by as many people as possible, regardless of ability or technology.

Compliance standards

This website aims to conform to W3C’s “Web Content Accessibility Guidelines 1.0”, available at http://www.w3.org/TR/1999/WAI-WEBCONTENT-19990505, level Double-A.

All pages on this site aim to comply with HTML validation and use CSS for visual presentation. Use of tables for non-tabular information is kept to a minimum. Wherever possible, upgrading your browser to the latest version is recommended.


Screen reader

Download the BrowseAloud sceen reader to turn web page and PDF content from text to speech.


Screen magnification and font sizing

Screen magnification can be controlled in the following ways:

Downloading PDF documents

To read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for pdfs.

Access keys

We don’t use access keys. To explain why not, we recommend that you read Nomensa’s article.. Links

Many links have title attributes which describe the link in greater detail, which should appear as a tool tip when your mouse hovers over it.

Content is enabled as a link to further information as much as possible (as opposed to ‘Read more’ links) to enhance clarity of destination. A link’s area is also identifiable by the display of an underline during mouse rollover.


Semantic HTML and CSS

All pages on this site use structured semantic HTML markup and CSS for visual presentation compliant with W3C standards.

Website display: browser and device compatibility

The site has been tested across a wide variety of operating systems, browsers and devices to maximise correct display across all possible variations.

Site architecture

Page layout and site map design have been designed to be as intuitive as possible, so that elements are positioned where the site visitor expects them to be.

Interface design

The use of high contrast has been adopted to ensure the legibility of text is maximised. Stronger colours have been reserved for the more important page elements with an interactive function to enhance their visibility. Generous spacing increases page element legibility. Superfluous images have been removed to reduce confusion resulting from over-populated pages.

Written content

The copy featured on this site has been written in clear, standard English.

To reduce the ambiguity of any technical terms used within the content of the website and the policy documentation, the Jargon Buster page provides definitions of the words and phrases used.


All images where relevant have ‘alt’ tags to increase their descriptive capacity.


Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the website, please do not hesitate to contact us.

Guide to Terms of Business

Download a PDF explaining Thistle's relationship with you and your insurance. Download