0345 873 3867

Monday to Friday 9am - 6pm

Contact Details

Contact Golfshield

You can buy our online golf insurance policies via our website by following the simple “Get Quote” process above. Alternatively use the ‘Quick Quote’ service in the sidebar.

Further Information

If you are just looking for information about Golfshield, the “Product Info” section includes extensive details of the product features and many frequently asked questions (FAQs)

If you already have a golf insurance policy with us, you can also amend or renew your policy yourself by logging in as an existing customer.

If you cannot find the information you are looking for, or if you wish to contact us for any other reason, we would be pleased to hear from you. You can contact Golfshield:

By phone:

For Sales and Administration call: 0345 873 3867

For Claims please call: 0345 873 3869

To fax us: 0345 450 6743

By email:

For Sales or Customer Service: golfshield@thistleinsurance.co.uk

For Claims: guardclaims@thistleinsurance.co.uk

Or use the email us form.

By post:

Thistle Insurance Services Limited
Southgate House
Southgate Street

Opening hours:

The Customer Service team is available:
Monday to Friday – 9am to 6pm

How to make a complaint

If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings. If you have a complaint about any aspect of this policy, our service or a claim please:

Email: golfcomplaints@thistleinsurance.co.uk

Call: 0345 873 3867

Or write to:

The Customer Relations Manager
Thistle Insurance Services Limited
Southgate House
Southgate Street

If the complaint is still not resolved to your satisfaction, you can approach the Financial Ombudsman Service (FOS) at the address below:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Telephone: 0800 023 4567

Website: www.financial-ombudsman.org.uk

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

If you bought one of our products online you can register your complaint via the Online Dispute Resolution (ODR) platform where you may be able to get help raising your complaint with the Financial Ombudsman Service.

Golf Insurance

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